Agenda and decisions
PDF 72 KBVenue: The Boardroom, Salford Civic Centre, Chorley Road, Swinton
Contact: Carol Eddleston, Senior Democratic Services Advisor
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Apologies for absence |
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Declarations of interest |
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To approve, as a correct record, the minutes of the meeting held on 8 April 2020 |
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Matters arising |
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Decision items - Part 1 (open to the public) |
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Request for Approval - Contract Award - Unified Communications Software and Support Decision: Salford City Council - Record of Decision
I Councillor Hinds, Lead Member for Finance and Support Services and chairman of the Procurement Board, in exercise of the powers contained within the Council Constitution do hereby approve the award of the contract as outlined in the table below:
The Council’s Unified Communications platforms are approaching end of life. This procurement seeks to upgrade the systems currently in use, to the latest, stable versions. In addition, the procurement includes support and maintenance for a period of three years. In order for Digital, Data and Technology (DDaT) to provide a stable platform for critical Council services, such as the Contact Centre; systems need to be moved to the latest versions.
Options considered and rejected were Not to upgrade the systems currently in use.
Salford City Council relies heavily on its VoIP infrastructure to provide telephony services across the city. This technology also provides telephony for all SCC contact centres and the majority of schools in Salford. The risk of running on end of life software which the manufacturer no longer supports is very high. Any faults or service outages could potentially be much more severe due to a lack of support. The current solution also does not allow Salford to explore and make use of new technologies which will assist in home and remote working which is needed particularly with the current COVID19 situation.
Technology refresh budget 20/21 Expenditure Code: C00081
N/A
Alex Archer, the Finance Team
Procurement Advice obtained Emma Heyes, the Corporate Procurement Team
HR Advice obtained N/A
Climate Change Implications obtained N/A
Contact Officer: Steven Fry and Matt Wall Telephone number: 0161 793 3993
This matter is also subject to consider by the Lead Member for Finance and Support Services. The Lead Member has been consulted and is supportive of the proposed contract.
The appropriate Scrutiny Committee to call-in the decision is the Overview & Scrutiny Board.
FOR DEMOCRATIC SERVICES USE ONLY
* This decision was published on 22 April 2020 ... view the full decision text for item 5a |
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Any other business - Part 1 (open to the public) |
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Exclusion of the public |
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Decision items - Part 2 (closed to the public) |
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Date and time of next meeting The meeting will be held remotely via TEAMs and will commence at 10:00am on Wednesday 13 May 2020. |
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